Proceedings of the 36th edition of Enterprise Days got underway on Thursday, 11 December 2025 in Sousse with a special session themed “Managing an agile economy”.
The session focused on the digitisation of public administration, the investment framework, and the modernisation and simplification of customs procedures. The debate brought together Sofien Hemissi, Minister of Communication Technologies; Mohamed Hedi Safer, Director-General of Customs; and Mhamed Ben Abid, Director-General for the Business Climate at the Ministry of Economy and Planning.
Digital transition: a 2026–2030 plan in preparation
Asked about the new digital transition strategy, the Minister of Communication Technologies said the government is preparing a five-year plan for 2026–2030, in which digitisation and artificial intelligence will be among the main pillars.
“Three objectives have been set for the digitisation of administrative services and the digital transformation of public administration, which represents one of the five pillars of this new strategy. Digitising the services offered to citizens and businesses is at the heart of this approach,” the minister said, announcing the upcoming launch of new digital services—such as applications for national ID cards for pupils starting 15 December 2025, electronic payment of annual vehicle tax stickers in January 2026, as well as several types of fiscal stamps.
A mobile application linked to digital identity
The minister said a comprehensive inventory of services offered to citizens and businesses has been completed, ahead of the imminent launch of a mobile application linked to digital identity—“MObile ID”—which will bring all of these services together. It will serve as a single access point to administrative services.
Sofien Hemissi also noted that the interoperability project between ministries is beginning to deliver results, with 86 services connecting different administrations across four ministries and several agencies (Customs, the DGI, etc.), to avoid requesting information or documents that are already available.
He added that interoperability will be rolled out to all ministries and public enterprises over the next 24 months, and that several authorisations will be abolished.
The Minister of Communication Technologies also said the third component of the administration’s digitisation concerns the major information systems used by different public bodies. Progress has been made in this area, notably through the biometric national ID card project and the biometric passport project, both currently in the procurement phase.
Challenges: digital illiteracy and skills shortages
“These three tracks are facing a high rate of digital illiteracy and a shortage of IT skills. Today, there is a real need for training, awareness-raising and the wider spread of digital culture. This is why they will be strengthened by a programme focused on developing and reskilling competencies within the administration and among citizens. This will also be supported by a sweeping reform of the public procurement framework,” the minister concluded.
What's happening in Tunisia?
Subscribe to our Youtube channel for updates.
