In an exceptional season that welcomed more than 122 million visitors to the Holy Sites, Liberta Voyages revealed its complete success in serving pilgrims throughout the sacred month of Ramadan.
The tour operator specialized in organizing Umrah trips and marketed all of its travel packages, achieving a perfect execution rate of 100% for all its offers.
This success underscores the trust of Liberta Voyages’ clients and the significant efforts of its commercial, marketing, and operational teams on the ground, with highly trained guides devoted to ensuring that clients perform their rituals under the best conditions.
This accomplishment is not only the result of Liberta Voyages’ accumulated expertise over the years but also the support and know-how of its strategic partners, including airlines, hotels, Umrah agencies, and transport companies in Saudi Arabia.
It should be noted that this remarkable success extends beyond the performance of the religious rites to include visits to various religious sites in Medina and Mecca, which were carried out 100%, without any additional cost for the pilgrims.
As for the high-end bus transfers, they were also flawless, with absolute punctuality.
The execution rate reached 100%, with no delays registered in transfers between airports and hotels. The operational team, in collaboration with the local agent, successfully overcame major challenges, especially during the transfer of pilgrims from Medina to Mecca on the 20th of Ramadan and their arrival at hotels located just a few meters from the Al-Haram Mosque.
Similarly, transfers from Mecca and Medina to Jeddah airport during the night of the 29th of Ramadan and on the morning of Eid proceeded without issues.
According to the pilgrim satisfaction indicator at the time of the release of this press release, 98% of travelers who performed Umrah during Ramadan expressed high satisfaction, while 2% were satisfied with a few remarks regarding issues beyond the agency’s control.
Liberta, a brand known for its reliability and credibility, continues to offer high-end experiences at well-priced rates, ensuring pilgrims receive excellent service and a unique spiritual immersion. The agency is committed to operating with the most luxurious and newest hotels to ensure a pleasant stay and an unforgettable experience for pilgrims.
Furthermore, Liberta Voyages announces the opening of registrations for the new Umrah season, which will begin immediately after Hajj. The first departures are scheduled for the beginning of July.