Poste switches to artificial intelligence

By:Mohamed Ben Abderrazek

The Tunisian Post takes a significant step in its digital transformation by adopting artificial intelligence (AI). As part of this initiative, the Poste decided to execute an AI-based conversational agent, also known as a chatbot.

The Tunisian Post recently undertook a call for competition exclusively dedicated to Tunisian startups labelled for the creation and implementation of this conversational agent. The primary purpose of this AI integration is to enhance the customer experience and reinforce the digital presence of La Poste Tunisienne.

The deadline for presenting offers is April 5, 2024. Interested startups can download the specifications and all required documents free of charge from a dedicated link.

The proposal submitted by each startup must include a thorough presentation of the company, an identification sheet, a full description of the proposed solution, associated services, specific requirements of the Post Office as well as a presentation of the project team responsible for setting up the conversational agent.

The Tunisian Post recently surpassed the threshold of 9 billion dinars in deposits in 2023, which shows its solid position in the market. To get closer to its customers and improve their digital journey, The Poste has decided to adopt AI to offer more efficient and personalized services. This initiative also seeks to meet the needs of young customers who increasingly prefer digital services.

By adopting AI and implementing a conversational agent, the Tunisian Post is placing itself at the forefront of digital transformation in the postal sector. This initiative will assist improve service efficiency, strengthen interaction with customers and offer innovative solutions.